Company Credentials & Accreditations:

Services We Offer:

In-House Maintenance Department & Vendor Network

Centurion Real Estate Management, LLC has a subsidiary maintenance company comprised of an experienced and qualified team of maintenance technicians who respond quickly and professionally to all property maintenance and repair needs. We also have a comprehensive network of outside vendors that we contract with for property jobs outside of our scope of work such as roof replacement, apving and asphalt, etc.

We strive to control costs on the property whenever possible. Each property’s expenditures are governed by the management agreement and the tenant-landlord laws, and items that exceed the pre-set limit must be authorized by the owners before work begins. We prioritize preventative maintenance and regular, thorough on-site inspections to help eliminate problematic situations. However, if an emergency does occur, we’re available 24/7.

We are one of the few companies in the valley that not only have a strong maintenance department but are also licensed contractors with the Construction Contractors Board (CCB). We are fully licensed, bonded, and insured. Which provides needed liability protection for our clients.

Managing Emergency Maintenance Issues

We get asked quite often how we handle emergency maintenance. In the event of an emergency, we adhere to the following guidelines.

24/7 emergency phone line:

Upon move-in, we educate tenants on defining emergencies and our management approach. We discern genuine emergencies, avoiding overreaction to inflated or fabricated claims. Typically, we guide tenants to submit regular maintenance requests for non-urgent matters.

We decide what an emergency is:

With 20 years of emergency management, our decisions align with industry standards, Oregon law, the lease, extensive experience, training, and common sense. We differentiate emergencies from urgent maintenance issues addressed during regular business hours under controlled circumstances.

We know what our priorities are:

Our priority is tenant safety, prioritizing actions based on habitability standards. Courts focus on the landlord’s efforts to protect occupants from harm, regardless of fault or circumstances. Secondary is safeguarding the property from additional damage, involving swift measures like stopping water flow or addressing safety concerns.

Taking care of the emergency:

During emergency maintenance, our focus is on vendors, tenant reassurance, and collaboration with the leadership team, law enforcement, firefighters, and crews. Immediate action is crucial for addressing urgent health and property-threatening no time for owner outreach, waiting for calls, or obtaining estimates.

Money decisions:

We do not spend the owner’s money recklessly. In emergencies, we collaborate with experienced senior leadership before deciding where to allocate funds. Our rule is “It takes two”: seek help, involve senior leadership, and explain the work and expenses to the owner. We are accountable for detailing actions and expenses in managing emergencies.

Commonly Asked Questions:

Our Expertise:

We are fortunate to have managers and senior techs with decades of experience and several key managers with extensive general maintenance, remodeling, and risk management expertise, well-versed in all aspects of handling general repairs and emergencies. Their experience guides our best practices, policies, and procedures. Additionally, we’re fortunate to have access to catastrophe response maintenance contractors for quick consultations. Licensed building, plumbing, electrical, and EPA inspectors are also part of our consultative process of swift decision-making during emergencies.

We acknowledge our duty to tenants, the law, and you as the owner. Every decision is made with the awareness that we are accountable to all parties, especially recognizing you as our client.

Showcase Our Work:

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